Frequently Asked Questions
Returns & Exchanges
What is your return policy?
At SamanLo.Store, we want you to be completely satisfied. If a product is damaged or does not match the description, you can contact us for an exchange or return within 7 days of delivery.
How do I start a return or exchange?
To be eligible for an exchange, the item must be unused and in its original packaging. Please reach out to our support team to initiate the process.
Are there any return shipping charges?
If the product is defective, we will cover the shipping costs. However, if you wish to exchange an item due to a change of mind, the customer will be responsible for the return shipping fees.
Ordering & Payment
What payment methods do you accept?
We primarily offer Cash on Delivery (COD), allowing you to pay for your items only when they reach your doorstep.
How do I place an order?
Simply select your desired product, click "Add to Cart," and enter your details on the checkout page to confirm your order.
Can I modify or cancel my order after placing it?
You can cancel your order at any time before it has been shipped. Once the order is with the courier, cancellation is no longer possible.
Shipping & Delivery
How long does delivery take?
Orders within Lahore are typically delivered within 24-48 hours, while delivery to other cities across Pakistan takes 3 to 5 working days.
What are the shipping charges?
Shipping charges are calculated based on your location and will be displayed at checkout. Look out for special promotions where we offer Free Shipping!
Can I track my order?
Yes! Once your order is dispatched, we will provide you with a tracking number so you can monitor its progress.
Products & Quality
Are your products authentic?
Yes, SamanLo.Store is committed to providing high-quality, authentic products, such as our Original Electric Choolah Stove and Portable Mesh Nebulizer.
What if an item is 'Out of Stock'?
Some of our popular items may sell out quickly. You can sign up for notifications or check back soon as we restock regularly.