Frequently Asked Questions

Explore our most commonly asked questions below.

Returns & Exchanges

At SamanLo.Store, we want you to be completely satisfied. If a product is damaged or does not match the description, you can contact us for an exchange or return within 7 days of delivery.

To be eligible for an exchange, the item must be unused and in its original packaging. Please reach out to our support team to initiate the process.

If the product is defective, we will cover the shipping costs. However, if you wish to exchange an item due to a change of mind, the customer will be responsible for the return shipping fees.

Ordering & Payment

We primarily offer Cash on Delivery (COD), allowing you to pay for your items only when they reach your doorstep.

Simply select your desired product, click "Add to Cart," and enter your details on the checkout page to confirm your order.

You can cancel your order at any time before it has been shipped. Once the order is with the courier, cancellation is no longer possible.

Shipping & Delivery

Orders within Lahore are typically delivered within 24-48 hours, while delivery to other cities across Pakistan takes 3 to 5 working days.

Shipping charges are calculated based on your location and will be displayed at checkout. Look out for special promotions where we offer Free Shipping!

Yes! Once your order is dispatched, we will provide you with a tracking number so you can monitor its progress.

Products & Quality

Yes, SamanLo.Store is committed to providing high-quality, authentic products, such as our Original Electric Choolah Stove and Portable Mesh Nebulizer.

Some of our popular items may sell out quickly. You can sign up for notifications or check back soon as we restock regularly.

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